Cancellation, Rescheduling, Late arrival
If your plans have changed, please, let us know as soon as possible
The reservation can be rescheduled with a 24-hours notice . The reservation can only be rescheduled once. Same day reservations cannot be canceled or rescheduled.
No refunds will be issued for cancellations of your reservation. No partial refunds for players that didn’t show up.
Send an e-mail to to modify your reservation. Voicemail cancellation requests are not accepted.
Please pay attention: no rescheduling options are given for groups that show up late, fail to show up or e-mail us less than 24 hours in advance. Same day reservations cannot be rescheduled.
Please arrive 15 minutes before your scheduled time. Make sure you have ample time to allow for traffic and parking. Your punctuality is greatly appreciated!
Since your ticket reserves the room for one hour, in case you show up late, your game time will be decreased. If the rest of your group arrives on time, they will be allowed to start without you.